FAQ: Using the Portal
Access to the portal is restricted to approved business customers only.
To obtain your login credentials, please fill out the "Become a Customer" form. Once our office has verified your information, you will receive a confirmation email and will be able to use the username and password you entered when you first filled out the form.
If you don't remember your password, click the "Forgot Password" button: you'll receive an email with step-by-step instructions on how to reset it and create a new one.
The minimum order is €300, and you can include different items in the same order.
Products in trays → weekly shipping via refrigerated couriers (+2/+7 °C).
Potted plants → shipped within 2–3 business days of payment confirmation.
Yes, we also ship internationally via express couriers and refrigerated carriers to markets we already serve (e.g., Germany, France, Switzerland, and the United States).
You will receive a tracking number via email once your order has been shipped. For refrigerated shipments, tracking support is handled by our sales department.
Bank transfer (primary method)
Credit/debit cards (Visa, Mastercard, Maestro, CartaSi, Postepay)
PayPal
Yes, customized payment options (e.g., Riba, RID, deferred bank transfer) are available for existing customers, in line with standard B2B practices.
Yes, all of our products comply with international standards and are certified under IFS 2021, BRC 2020, and FDA 2022.
We ask that you accept the delivery with reservation, noting the reason on the shipping document, and contact our sales department immediately.
Yes, you can request samples by contacting our sales team using this form.
In the members-only area, you'll find the "My Orders" section, which allows you to quickly duplicate and submit a new order.